AUSTRALIA DELIVERY INFORMATION
- XMAS 2011 HOLIDAYS DELIVERY NOTICE: We use TNT couriers who will be delivery for 3 working days between Xmas and New Years. Any deliveries that do not arrive during this period will arrive after Jan 3. We hope you all score some great surf during the summer break!
- FREE DELIVERY in Australia to NSW, QLD, VIC and ACT. Sorry but it costs us $50 extra for us to get it to other states.
- We ship our boards every weekday from NSW and delivery takes 2-5 business days depending on your delivery location. Towns outside main centres can take longer.
- We do not deliver to PO Box Addresses.
- All orders must be signed for.
- As we cannot confirm the delivery time and day we strongly recommend that you provide a work address where someone will be present to receive and sign for your surfboard during business hours.
- The couriers cannot accept instructions to "call before arrival" etc. If you are not at the delivery address a card will be left for you to call to rearrange a delivery day when you will be home.
INTERNATIONAL ORDERS
- We deliver to some countries including Japan.
- Please email us your address for a quote to deliver to your country
NORMAL DELIVERY TIMES
ORDER TRACKING
- All orders are tracked online using predominantly TNT Couriers.
30-DAY SATISFACTION GUARANTEE
- If for any reason whatsoever you get your board and are not satisfied you may return it to us within 30 days for a full refund or exchange.
- See our terms for full details
PACKAGING
- We have a lot of experience shipping boards. We use the best packing materials and take extreme care packing our boards.
- Please ensure you complete a thorough check of your board as soon as you get it and notify us and the courier company immediately if there are any issues. We'll get back to you via phone or email ASAP.
- Please read our Terms & Conditions before placing any order
